Managing In Hospitality Essay Example for Free

Managing In Hospitality EssayTo persuade the management, the owner must be able to communicate his ideas and perceptions clearly. The owner might face a smear of difficulty doing this, since the managers have been around for long, and they probably know their trade well. It is still possible, however. One of the things that the owner sens do is gain the trust of his managers.However, it cannot be the calculus-based trust or identification-based trustit has to be through organisational citizenship behavior. Specifically, he has to make sure that each member of the management is treated fairly. For instance, with this issue, he must turn each and every one a chance to voice out their opinion regarding the upgrading of the hotel, and explain wherefore they are against it. This will let them know that even though the owners ideas may be in conflict with those of the managements, the owner still values their knowledge and respects their position as managers.Once they all get the ir chance to share their thoughts, the owner should then explain his side, but essay not to compete with his managers as to which is the better plan, as this will only create friction, in the do of substantive conflict, and it will be even more difficult to convince the management to upgrade the hotel. Instead, the caller should negotiate, or bargain, and try to find a common ground. Since everyone has had his side heard by this point, they can divvy up the questions surrounding the issue of why upgrading to a 5-star hotel might be a bad idea, and what can be done to turn this around or to compensate for it.Lastly, the owner should try to control his emotions when explaining his side. No consider how harsh or how blunt the management may be, regarding his decisions as unnecessary, the owner must abide emotionally stable. The same goes for the managementif one of them suddenly starts raising his voice, he should be calmed down onward proceeding with the meeting. They should al so be reminded of their positionsthey are managers, not ownersand should respect the owners authority over them. The owner himself should not push his weight around.Works CitedHunt, Courtney. Interpersonal Behavior in the Workplace.